August 20, 2019

My phone buzzed one day, to announce the arrival of a text from an old school friend. She had seen my posts on social media about keeping fit and in her replies, she praised my recent transformation. She mentioned that she would like to replicate my regime and she aske...

March 25, 2019

Learning from and engaging with experts to ensure full understanding and successful outcomes, instead of cutting corners to save money or time, has been a bandwagon I have ridden for more years than I care to recall!

August 11, 2017

My ‘trainer's head’ is never far away! It accompanies me everywhere I go, inside and outside 'normal' working hours.

While I specialise in software training, I also have 25 years’ experience in customer-focused departments and over the years I have had to provide traini...

January 24, 2017

An email from your boss drops into your in-box and the subject line includes the words 'Training'. There is something new to learn and your name is on the course attendee list. What’s your reaction to the news? Do those feelings impact on how you approach the training?...

October 25, 2016

Email, Text, Messenger, WhatsApp, Skype, Snapchat, Twitter and good old fashion books and talking! Does having so many options make us good communicators? Does the actual message content get through and does the receiver understand it?

A friend asked me that very questi...

August 16, 2016

I was delighted to be introduced to Andrew Gilmore, who is the Founder of Agile Hospitality Solutions. He was looking to expand the training team for dedicated event booking solutions for venues, using the system Events500.

Launched in 2011, Events500 is the perfect sol...

March 24, 2016

After spending a day facilitating a learning process for my client’s team and helping them enhance their knowledge on a software solution, it was my turn to learn.

After opening a lovely bottle of red wine, I left it to breath while I went to my piano. I pulled out my n...

January 12, 2016

A friend recently asked me how I approached learning new systems. Having just learned a new system herself, she was feeling a little overwhelmed. I talked her through my approach of not expecting to learn and retain everything in the initial session and how I mentally...

December 15, 2015


As I headed into a meeting one morning at a hotel, it felt unusual asking for directions to the meeting room as a trainee rather than the trainer, when I found the room, I pulled my laptop out of my 'Mary Poppins' style bag and my note pad and a pen......


The last act...

September 15, 2015


Would your business benefit from a fresh pair of eyes and honest feedback?


When my 15 year old daughter, Holly, returned home from school one day last year, with a letter about having to find a compulsory work experience placement, I must admit, I wasn't thrilled at t...

July 21, 2015


Have you ever asked a member of your existing team to take on the role of training new employees on computer applications? Was this successful for everyone involved and was it cost affective?


I am sure you have great people in your workplace that are experts in their...

April 14, 2015


Over the last few months I have worked alongside some great people across a broad spectrum of ages. During this process, I have noticed something great from my generation, known collectively as 'Generation X', that we have a wealth of experience and knowledge in our c...

March 10, 2015


I was delighted to have been asked to meet with Michael Begley, Managing Director of at their UK head office in Bournemouth, Dorset.


Founded in 1993, is a UK based private held interactive directory website built upon an in-house...

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