About
My journey into the world of software support, training and projects
Technology essentially found me.
​
In 1996 I landed a temp job at the American Express Central Travel Support Helpdesk. My first few hours were, let's say, eventful. The person training me was very patient as I got to grips with a mouse and Windows NT for the first time. Until that point, my computer experience had been limited to games.
​
It turned out I had a real aptitude for it. Software made sense to me in a way I hadn't expected. It was logical, it was learnable, and I found I could pick things up quickly.
​
What I also noticed early on was that not everyone felt that way. For a lot of people, new technology is genuinely daunting. Not because they aren't capable, but because they haven't had the right guidance, the right pace, or someone who actually takes the time to explain it well. I became that person.
"If someone handed me a spectacular cake, I wouldn't just want to know the ingredients. I'd want to know where they were sourced from, why those choices were made, and what went into getting it just right. That's how I approach every project."
And honestly? That moment when something lands, when you watch someone go from uncertain to confident right in front of you, that's still what I love most about this work. The ah-ha moment never gets old.
​
I've always believed that if something is hard to understand, it's usually because it hasn't been explained well enough yet. That belief probably has its roots in my own school years, when I was quietly battling undiagnosed dyslexia. It taught me patience, and it taught me to find a different way in.
​
I ask a lot of questions. Probably more than most people expect. If someone handed me a spectacular cake, I wouldn't just want to know the ingredients. I'd want to know where they were sourced from, why those choices were made, and what went into getting it just right. That's how I approach every project. I need to properly understand something before I can help you fix it, improve it, or explain it to someone else.
​
I also know that nobody wakes up excited about software training. So I work hard to make it something people actually remember, and not just because they had to sit through it. There's always room for fun, even in a system demo.
​
From that first helpdesk role, I went on to manage system application helpdesks, deliver training for customers across Europe, the USA and the UAE, and project manage implementations, migrations and upgrades. Eighteen years across blue chip organisations and start-ups, collecting experience, perspective, and a very healthy appreciation for what can go wrong when communication breaks down.
​
Then in 2014, everything shifted.
​
I reached a point where I knew, with complete clarity, that the skills I'd spent nearly two decades building weren't meant to stay inside one organisation. I set up Pincus Solutions and haven't looked back. Since then I've worked with solopreneurs, SMEs and global organisations, across everything from CRM implementations to global travel system pilots, booking tools to conference training programmes spanning an entire European hotel chain.
​
The through line in all of it is the same thing it's always been. Getting the delivery right, and making sure the people on the receiving end feel confident, not overwhelmed.
​
Outside of work you'll find me with music never far away. I sing, I play, and I firmly believe a good soundtrack makes most things better. I'm also never happier than when there's an animal in the room, preferably my dog Alfie.
​
That's what translating geek to human actually means in practice. And it's what I bring to every single project.
“Tell me, I forget. Teach me, I may remember.
Involve me and I will learn.”
- Benjamin Franklin
Pincus Solutions Values
Authenticity
I am true to myself and to those with whom I work. An open and honest process is the key to success and I won’t be pressured into making choices or decisions that could cause harm, financially or professionally.
Professionalism
I am driven by an inherent desire to exceed expectations and deliver quality results, while treating those around me with respect.
Determination
With a ‘can-do’ attitude, every problem is a solution waiting to be found. A determined mindset encourages creativity and imagination which, in turn, enable me to find solutions.
Intuition
That ‘gut feeling’ or the ‘voice inside my head’ is the strong intuition that helps guide me. While no-one can say if it is real or imagined, when I rely on my intuition, things invariably fall into place and work out for the best.
Making a difference
I thrive on making a difference to someone’s world, even if that difference might be considered minute in the bigger picture – it’s the little things that add up to make a huge difference. The smile on someone’s face, a simple thank you – just knowing I’ve contributed is why I do what I do.
I worked with Chris for over ten years at three different companies in her roles covering software systems support, training delivery and account management - as an active team member, co-worker and contractor. Chris has excellent organisational skills, and the ability to learn new systems quickly with the minimum support. She is able to turn this knowledge into effective support, training, documentation or product presentation. Chris’s early background in entertainment has provided her with a confident, clear presentation style which she uses to communicate effectively in group training, presentations or remote meeting scenarios. Chris thrives on projects, immersing herself in the detail required to effectively communicate this knowledge within an organisation or to external clients
Tim Clark